How can I track my Western Union without tracking number? Correct money transfer control number (MTCN). If you have trouble getting your MTCN from the sender, or you have lost or forgotten your tracking number, you can still collect money. How do I find my Western Union tracking number? You should call Western Union Customer Care at 1-80. Your tracking number (MTCN) can be found in your transfer history page and in your printed or emailed receipt. Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. This cookie is set by GDPR Cookie Consent plugin.